QuestionJuly 30, 2025

Vivian just received a voicemail asking for her username and password, in order for the IT department to add new software to her computer. What should she do?

Vivian just received a voicemail asking for her username and password, in order for the IT department to add new software to her computer. What should she do?
Vivian just received a voicemail asking for her username and password, in order for the IT department to add new software to her computer. What should she do?

Solution
4.2(331 votes)

Answer

Vivian should not provide her username and password and should verify the request with the IT department directly. Explanation 1. Identify the request Recognize that asking for a username and password via voicemail is unusual and potentially suspicious. 2. Verify the source Contact the IT department directly using official contact information to confirm if the request is legitimate. 3. Protect personal information Do not provide any personal information, such as username or password, through voicemail or unsecured channels. 4. Report the incident If the request is confirmed to be fraudulent, report it to the appropriate authorities within the organization.

Explanation

1. Identify the request<br /> Recognize that asking for a username and password via voicemail is unusual and potentially suspicious.<br /><br />2. Verify the source<br /> Contact the IT department directly using official contact information to confirm if the request is legitimate.<br /><br />3. Protect personal information<br /> Do not provide any personal information, such as username or password, through voicemail or unsecured channels.<br /><br />4. Report the incident<br /> If the request is confirmed to be fraudulent, report it to the appropriate authorities within the organization.
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