QuestionApril 20, 2025

What kinds of questions are best for building rapport with customers? Open Closed

What kinds of questions are best for building rapport with customers? Open Closed
What kinds of questions are best for building
rapport with customers?
Open
Closed

Solution
4.2(230 votes)

Answer

Open Explanation 1. Define open and closed questions Open questions encourage detailed responses, fostering conversation (e.g., "How can I assist you today?"). Closed questions elicit short, specific answers (e.g., "Do you need help with this product?"). 2. Identify rapport-building needs Building rapport requires understanding customer needs and creating a connection, which is better achieved through open-ended questions.

Explanation

1. Define open and closed questions<br /> Open questions encourage detailed responses, fostering conversation (e.g., "How can I assist you today?"). Closed questions elicit short, specific answers (e.g., "Do you need help with this product?").<br /><br />2. Identify rapport-building needs<br /> Building rapport requires understanding customer needs and creating a connection, which is better achieved through open-ended questions.
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