QuestionAugust 4, 2025

Select the correct answer. Mrs. Swanson comes in to return a bottle of vitamins that she says wasn't used, but you notice that the seal over the mouth of the bottled vitamins is broken. What should you do? Mrs. Swanson is a longtime customer and you trust her. Refund the product to Mrs. Swanson and place the product back on the shelf for sale. Although Mrs. Swanson is a valued customer, refuse to accept the return since the seal is broken. Process the return for Mrs. Swanson and place it with damages for processing.

Select the correct answer. Mrs. Swanson comes in to return a bottle of vitamins that she says wasn't used, but you notice that the seal over the mouth of the bottled vitamins is broken. What should you do? Mrs. Swanson is a longtime customer and you trust her. Refund the product to Mrs. Swanson and place the product back on the shelf for sale. Although Mrs. Swanson is a valued customer, refuse to accept the return since the seal is broken. Process the return for Mrs. Swanson and place it with damages for processing.
Select the correct answer. Mrs. Swanson comes in to return a bottle of vitamins that she says wasn't used, but you notice that the seal over the mouth of the bottled vitamins is broken. What should you do? Mrs. Swanson is a longtime customer and you trust her. Refund the product to Mrs. Swanson and place the product back on the shelf for sale. Although Mrs. Swanson is a valued customer, refuse to accept the return since the seal is broken. Process the return for Mrs. Swanson and place it with damages for processing.

Solution
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Answer

Process the return for Mrs. Swanson and place it with damages for processing. Explanation 1. Assess the situation The seal is broken, indicating potential use or tampering. 2. Consider store policy Typically, products with broken seals are not resalable and should be processed as damaged goods. 3. Decide based on customer relationship Mrs. Swanson is a valued customer, but store policy must be followed to ensure safety and compliance.

Explanation

1. Assess the situation<br /> The seal is broken, indicating potential use or tampering.<br /><br />2. Consider store policy<br /> Typically, products with broken seals are not resalable and should be processed as damaged goods.<br /><br />3. Decide based on customer relationship<br /> Mrs. Swanson is a valued customer, but store policy must be followed to ensure safety and compliance.
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