You receive a phone call from the IT Helpdesk. The caller says he wants to establish a remote connection to your PC to fix a support issue. He asks you to go to a website and click a link that says, "start remote session . What action should you take? Select the correct answer and then select Submit. Click on the 'start remote session' button just as instructed. Verify the identity of the caller first. Ask the caller to provide the ticket number he is calling about and verify if you have an open ticket with that number.Ask for the caller's name and confirm if he is listed in the Quest Global address book as an IT helpdesk analyst.

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