QuestionFebruary 3, 2026

Match the scenario with the correct active listening response and follow-up question. Categories: A client reports, "I'm having issues with the software crashing . It happens randomly, usually when I am opening A large files. I've already tried restarting the program and my computer." A user says, "My internet connection keeps dropping during video calls. It's been happening for the past two days and I haven't changed anvthing on mv Options "So to clarify: You are your internet dropping which started two days correct? Have you che connection drops at sp day?" "Let me confirm: You are crashes with the softwar when opening large files. 12 of 19 Questions already tried restarting th your computer. Is that ria Skip All Skip Questior

Match the scenario with the correct active listening response and follow-up question. Categories: A client reports, "I'm having issues with the software crashing . It happens randomly, usually when I am opening A large files. I've already tried restarting the program and my computer." A user says, "My internet connection keeps dropping during video calls. It's been happening for the past two days and I haven't changed anvthing on mv Options "So to clarify: You are your internet dropping which started two days correct? Have you che connection drops at sp day?" "Let me confirm: You are crashes with the softwar when opening large files. 12 of 19 Questions already tried restarting th your computer. Is that ria Skip All Skip Questior
Match the scenario with the correct active listening response and follow-up question.
Categories:
A client reports, "I'm having issues with
the software crashing . It happens
randomly, usually when I am opening	A
large files. I've already tried restarting
the program and my computer."
A user says, "My internet connection
keeps dropping during video calls. It's
been happening for the past two days
and I haven't changed anvthing on mv
Options
"So to clarify: You are
your internet dropping
which started two days
correct? Have you che
connection drops at sp
day?"
"Let me confirm: You are
crashes with the softwar
when opening large files.
12 of 19 Questions already tried restarting th
your computer. Is that ria
Skip All Skip Questior

Solution
4.0(171 votes)

Answer

1. "Let me confirm: You are experiencing crashes with the software when opening large files. You've already tried restarting the program and your computer. Is that right?" ### 2. "So to clarify: You are experiencing your internet dropping which started two days ago, correct? Have you checked if the connection drops at specific times of the day?" Explanation 1. Match the first scenario The client reports issues with software crashing when opening large files and has tried restarting. The correct response is: "Let me confirm: You are experiencing crashes with the software when opening large files. You've already tried restarting the program and your computer. Is that right?" 2. Match the second scenario The user reports internet connection dropping during video calls for the past two days. The correct response is: "So to clarify: You are experiencing your internet dropping which started two days ago, correct? Have you checked if the connection drops at specific times of the day?"

Explanation

1. Match the first scenario<br /> The client reports issues with software crashing when opening large files and has tried restarting. The correct response is: "Let me confirm: You are experiencing crashes with the software when opening large files. You've already tried restarting the program and your computer. Is that right?"<br />2. Match the second scenario<br /> The user reports internet connection dropping during video calls for the past two days. The correct response is: "So to clarify: You are experiencing your internet dropping which started two days ago, correct? Have you checked if the connection drops at specific times of the day?"
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