QuestionMay 25, 2025

Kurt is fielding questions from an audience after his company just implemented some recalls on a product. What would make the person complaining angrier? Select an answer: Apologize. Explain why it happened. Act. Agree.

Kurt is fielding questions from an audience after his company just implemented some recalls on a product. What would make the person complaining angrier? Select an answer: Apologize. Explain why it happened. Act. Agree.
Kurt is fielding questions from an audience after his company just implemented some recalls on a product.
What would make the person complaining angrier?
Select an answer:
Apologize.
Explain why it happened.
Act.
Agree.

Solution
4.7(286 votes)

Answer

Act. Explanation When addressing complaints, failing to take action or simply agreeing without offering a solution can frustrate the complainant further. An apology may be seen as insincere if not followed by an explanation or action.

Explanation

When addressing complaints, failing to take action or simply agreeing without offering a solution can frustrate the complainant further. An apology may be seen as insincere if not followed by an explanation or action.
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