QuestionJuly 21, 2025

Which of the following business messages would use the indirect strategy? A letter to a coworker congratulating them on a recent promotion A letter to a customer denying their request for credit An oral presentation detailing the specifics of a new company wellness initiative An email message to staff introducing a new employee

Which of the following business messages would use the indirect strategy? A letter to a coworker congratulating them on a recent promotion A letter to a customer denying their request for credit An oral presentation detailing the specifics of a new company wellness initiative An email message to staff introducing a new employee
Which of the following business messages would use the indirect strategy?
A letter to a coworker congratulating them on a recent promotion
A letter to a customer denying their request for credit
An oral presentation detailing the specifics of a new company wellness initiative
An email message to staff introducing a new employee

Solution
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Answer

A letter to a customer denying their request for credit Explanation 1. Identify the nature of each message The indirect strategy is used for delivering bad news or sensitive information. It involves providing context before stating the main point. 2. Analyze each option - A letter congratulating a coworker is positive and uses direct strategy. - A letter denying credit is negative, requiring indirect strategy to soften the impact. - An oral presentation about wellness is informative and uses direct strategy. - An email introducing a new employee is positive and uses direct strategy.

Explanation

1. Identify the nature of each message<br /> The indirect strategy is used for delivering bad news or sensitive information. It involves providing context before stating the main point.<br /><br />2. Analyze each option<br /> - A letter congratulating a coworker is positive and uses direct strategy.<br /> - A letter denying credit is negative, requiring indirect strategy to soften the impact.<br /> - An oral presentation about wellness is informative and uses direct strategy.<br /> - An email introducing a new employee is positive and uses direct strategy.
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