QuestionJuly 28, 2025

Empowering the frontline involves not only giving the employees the authority to act but also the responsibility to recognize and attend to customer needs and obligation to act. True False

Empowering the frontline involves not only giving the employees the authority to act but also the responsibility to recognize and attend to customer needs and obligation to act. True False
Empowering the frontline involves not only giving the employees the authority to act but also the responsibility to
recognize and attend to customer needs and obligation to act.
True
False

Solution
4.5(337 votes)

Answer

True Explanation 1. Analyze the statement The statement describes empowering frontline employees by giving them authority, responsibility, and obligation to act on customer needs. 2. Determine correctness This aligns with the concept of empowerment in business management, which includes authority, responsibility, and accountability.

Explanation

1. Analyze the statement<br /> The statement describes empowering frontline employees by giving them authority, responsibility, and obligation to act on customer needs.<br /><br />2. Determine correctness<br /> This aligns with the concept of empowerment in business management, which includes authority, responsibility, and accountability.
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