QuestionAugust 17, 2025

Call center service training is a preproduction service that requires forecasts to create value in a value chain. A True B False

Call center service training is a preproduction service that requires forecasts to create value in a value chain. A True B False
Call center service training is a preproduction service that requires forecasts to create value in a value chain.
A True
B False

Solution
4.1(246 votes)

Answer

A True Explanation 1. Identify the nature of call center service training Call center service training is indeed a preproduction service as it prepares employees before they start handling actual calls. 2. Determine if forecasts are needed Forecasts are essential in planning and scheduling training sessions to ensure that there are enough trained staff to meet expected demand, thus creating value in the value chain.

Explanation

1. Identify the nature of call center service training<br /> Call center service training is indeed a preproduction service as it prepares employees before they start handling actual calls.<br /><br />2. Determine if forecasts are needed<br /> Forecasts are essential in planning and scheduling training sessions to ensure that there are enough trained staff to meet expected demand, thus creating value in the value chain.
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