QuestionJune 20, 2025

Questions: You are working in a physician's office. An established older patient calls sometimes confused about her medication. Generally she is just lonely and wants to talk to someone. She has called today and there are several other patients in the waiting room. 1. How do you respond to this caller? 2. How will what you say to her affect the other patients waiting to be seen. 3. If some of the patients in the waiting area are new (first-time) patients does that alter how you speak to this elderly patient? Explore this scenario and describe what you would do and say. Online Students Only: Your initial post is due Wednesday and all follow up responses to fellow students or your instructor are due Sunday.

Questions: You are working in a physician's office. An established older patient calls sometimes confused about her medication. Generally she is just lonely and wants to talk to someone. She has called today and there are several other patients in the waiting room. 1. How do you respond to this caller? 2. How will what you say to her affect the other patients waiting to be seen. 3. If some of the patients in the waiting area are new (first-time) patients does that alter how you speak to this elderly patient? Explore this scenario and describe what you would do and say. Online Students Only: Your initial post is due Wednesday and all follow up responses to fellow students or your instructor are due Sunday.
Questions:
You are working in a physician's office. An established older patient calls sometimes confused about her medication.
Generally she is just lonely and wants to talk to someone. She has called today and there are several other patients in the
waiting room.
1. How do you respond to this caller?
2. How will what you say to her affect the other patients waiting to be seen.
3. If some of the patients in the waiting area are new (first-time) patients does that alter how you speak to this elderly
patient?
Explore this scenario and describe what you would do and say.
Online Students Only: Your initial post is due Wednesday and all follow up responses to fellow students or your instructor
are due Sunday.

Solution
4.5(186 votes)

Answer

1. I would respond warmly and patiently, acknowledging her feelings by saying, "I understand you're feeling confused about your medication. I'm here to help you. Can we discuss it briefly?" This shows empathy while keeping the conversation focused. 2. My response could affect other patients by potentially causing delays. However, if handled efficiently, it can demonstrate compassion without significantly impacting wait times. I would keep the conversation brief to minimize disruption. 3. Yes, if there are first-time patients, I would be mindful of my tone and clarity when speaking to the elderly patient. I would aim for a respectful yet succinct dialogue, ensuring that she feels heard while also being aware of the need to maintain an efficient flow in the office. Overall, I would prioritize compassionate communication while balancing the needs of all patients present. Explanation In this scenario, it's essential to balance the needs of the elderly patient with those of other patients. Responding empathetically while maintaining professionalism is key. The presence of new patients may require a more concise interaction to ensure everyone feels attended to.

Explanation

In this scenario, it's essential to balance the needs of the elderly patient with those of other patients. Responding empathetically while maintaining professionalism is key. The presence of new patients may require a more concise interaction to ensure everyone feels attended to.
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