re troubleshoo ting an email access issue for a client and have several
ntial causes in mind. What is the most effective first step in identifying the
cause?
mmediately escalate the issue to a higher support tier
Ask the client to restart their computer and see if the
problem persists
Perform a detailed analysis of the issue, including
checking error messages and recent changes to the
system
Suggest the client use an alternative email service while
you investigate