You have used Disk Management to verify that a laptop has a recovery partition, but when you do a Windows reset, you don't see the option to restore preinstalled apps.
What is the most likely problem?
a. The recovery partition is corrupted.
b. The laptop factory state uses an OS other than Windows 10
c. Windows 10 Home is installed, and it does not offer the option to restore preinstalled apps.
d. Windows reset is not working properly.