A cashier asks for your help as a
customer/member wants to make a return one
day beyond the return window . You can make
some exceptions, but too many will affect store
profits.
Which statement is MOST like how you would
respond?
Select a statement
Ask the customer/membe er about the purchase. If you
believe him, offer a refund this one time.
Apologize, but explain the policy's set timeline for
returns. Stick to the policy to protect profits.
Offer store credit for the price of the product. It's still a
loss, but will lessen the impact.
Offer a refund as you don't believe the
customer/member has done this before, and it's not
worth losing the business when a one-time exception
is possible.