Read this scenario then select the best answer to the question.
TJ's company wants to introduce a new product for next year's picnic season. However, they
want to keep warranty costs as low as possible, so they want to anticipate the types of
problems they may have with the product.
Which of the following problem solving techniques should TJ employ?
A. Apply the Pareto Principle (80/20 rule) to projected sales.
B. Use the Kepner -Tregoe Decision Matrix to predict the best repair methods.
C. Conduct a Failure Mode Effects Analysis during the design stage.
D. Employ Occam's Razor technique to reduce the number of assumptions.